SuperOps.ai serves many different types of MSPs and IT teams, but they are typically growth-focused businesses that want to improve their revenue and profitability. SuperOps.ai’s tool for managing workloads better. Developed after conversations with 450 MSPs, SuperOps.ai is an automation-led unified PSA-RMM with built-in IT documentation, project management and a recently launched networking monitoring feature. Parthiban and Karumbasalam saw an opportunity to reduce headaches for MSPs and help them work more efficiently by creating a unified platform. This can make it hard for MSPs to do their jobs because their collection of tools often do not communicate with one another, meaning they have to switch tabs and context while resolving issues, adding a layer of time-sucking friction. On top of this, MSPs also need IT documentation, project management and network monitoring. They also need Remote Monitoring and Management (RMM) tools to remotely monitor client devices so they can fix issues. MSPs need multiple tools to serve their clients, including Professional Services Automation (PSA) for service desk and ticketing, invoicing, quoting and contract management. Many of the incumbent legacy players also acquired adjacent tools and stitched them together and that has resulted in solutions that are not efficient or easy to use.” “Most of the tools were built for the on-premise era, and are still unwieldy, too bloated and difficult to manage. Fast-forward two decades later, and the two were once again looking at the tech-for-MSP space when they “realized while technology as a whole had leaped forward, the tech-for-MSP space had remained stagnant,” Parthiban tells TechCrunch. At the beginning, they focused on software for MSPs. SuperOps.ai co-founders Arvind Parthiban and Jayakumar Karumbasalam have spent more than 20 years building tech products. SuperOps.ai founders Arvind Parthiban and Jay Karumbasalam. Over the last 12 months, the company claims it has clocked 300% customer growth. ![]() The new funding brings SuperOps.ai’s total raised since it was founded in 2020 to $29.4 million. The capital will be used for research and development, including adding more AI capabilities to SuperOps.ai’s platform, like a predictive intelligence layer that will help MSPs pre-empt client issues and save time. Based in Santa Monica, the startup announced today it has raised $12.4 million in Series B funding, led by Addition and March Capital, with participation from Matrix Partners. SuperOps.ai says its cloud-native, unified platform is capable of streamlining IT management to the point of replacing eight separate tools. Called managed service providers (MSPs), they make life easier for their clients, but deal with many problems of their own, including fragmented tech tools that result in complicated workflows that cut into time spent serving customers and even eat into their profitability. To ease the burden of maintaining their IT infrastructure, many companies, especially SMBs, turn to third-party IT providers.
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